Refund Policy

All sales are final.  We accept returns for exchange if item is damaged.
 
Exchanges
To be eligible for an exchange, you must first email us within 7 days of receiving the item at alionakononova@gmail.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement. 
 
To complete your return, we require a receipt or proof of purchase. 

Shipping
To return your product, you should contact us prior to shipping the item.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Lost or Stolen Packages
Aliona Kononova is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Aliona Kononova will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.